My Shoe Addiction Store Policy

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Store Policies

Q: What size do I need?

A: Please see the size chart below:

M/W indicates Men's or Women's Sizes. Other systems are for either gender.

System		Sizes
U.S. & Canada	W	5	6	7	8	9	10	11	12	13	14	15	16	17
U.S. & Canada	M	3	4	5	6	7	8	9	10	11	12	13	14	15
Europe		35	36	37.5	38.5	40	41	42.5	43.5	45	46	47.5	48.5	50
U.K.	W	2.5	3.5	4.5	5.5	6.5	7.5	8.5	9.5	10.5	11.5	12.5	13.5	14.5
U.K.	M		3	4	5	6	7	8	9	10	11	12	13	14
Australia	W	3.5	4	5	6.5	7.5	8.5	9.5	10.5	11.5	12.5	13.5	14.5	15.5
Japan	W	21	22	23	24	25	26	27	28	29	30	31	32	33
China	W	35.5	37	38	39.5	41	42	43.5	45	46	47.5	49	50	51.5
Russia	W	33.5	34.5	35.5	36.5	37.5	38.5	39.5	40.5	41.5	42.5	43.5	44.5	45.5
Mexico				4	5	6	7	8	9	10	11	12	13	14
Inches		9	9¼	9½	9¾	10	10¼	10½	10¾	11	11¼	11½	11¾	12
Centemeters		22.8	23.5	24.1	24.8	25.4	26	26.7	27.3	27.9	28.6	29.2	29.8	30.5

Q: How much is shipping?

A: - Shipping is just $9.99 for the first item and FREE for each additional item for US residents.

- Shipping to Canada is $25 for the first item and $5 for each additional item.

- International shipping is $35 for the first item and $15 for each additional item.

Q: How can I view the status of my order?

A: Go to the Customer Service, Account History page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What is your return / exchange policy?

A: My Shoe Addiction offers the following Returns Policy:

Satisfaction is guaranteed! If you are not happy with the item, please send it back in the condition received. We will refund the purchase price. If you wish to make an exchange, your replacement will need to be purchased separately to ensure availability. Please email sales@myshoeaddiction.com for complete return instructions.

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information given to us will be held with care and will not be used in ways that you have not consented to.

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